Helpful Information

Frequently Asked Questions

 

If you have a question or concern, it's more than likely someone has already asked us that very same thing; therefore, this page is really useful in helping to get you the answers you need as quickly as possible. 

Printing, Embroidery & Customisation

[su_accordion][su_spoiler title="Minimum Orders" icon="plus-square-1"]There are minimum orders for embroidery and screen printing of at least 25 garments. This is due to the long setup times and high demand for these print methods. For smaller orders, we recommend Direct to Garment (DTG) or Digital/Vinyl Transfers.

There is a minimum order of 25 garments for sublimation printing.[/su_spoiler]

[su_spoiler title="Bespoke Manufacture" icon="plus-square-1"]With the bespoke manufacture of garments we have a minimum order of 5000+ units. We are not able to build products bespoke to your specification on any quantity lower than this. When enquiring about bespoke manufacture, please inform us of your budget in advance so we can ensure this is the right process for you and can be done within your budget. Please note that our website only displays a small proportion of the products we have access to, so in some cases we may be able to find an ‘off the shelf’ solution to your requirements, with lower minimum order volumes.[/su_spoiler]

[su_spoiler title="Why we require artwork before quoting" icon="plus-square-1"]We have access to a wide variety of print methods that vary greatly in price, there are a number of factors that decide which print method is most appropriate, but the two most important ones are the artwork and the quantity. In order for us to provide you with the most accurate quote we always recommend you provide us with the artwork. If artwork cannot be provided at the time of quoting please let us know the number of colours that will be in your artwork, and the complexity of the artwork (eg. photographic image, or simple 1 colour text). Additionally we will need to know the colour of the t-shirt you would like your artwork printed onto and the quantity. These will all help us in providing you with an accurate quote.[/su_spoiler]

[su_spoiler title="Relabelling" icon="plus-square-1"]We have a couple of options available for relabelling garments, they are as follows:

Woven labels: This is ideal for those that want all manufacturer labelling removed and their own branded labelling inside the products. We have a minimum order of 500 labels, although we are able to stitch these into your products in batches of 25 at a time (so you do not need to commit to the purchase of 500 garments at one time). These minimum order volumes cannot be reduced. We charge for the labels themselves and will additionally charge a stitching fee for each label sewn into the products, on top of the cost of the labels.

Printed Labelling: For those requiring smaller order volumes, we are able to print your branding into the inside of the neck. In most cases this is only possible on t-shirts, as the inside of jumpers and hoodies are not suitable for printing. [/su_spoiler]

[su_spoiler title="Printing onto dark colours" icon="plus-square-1"]The colour of your product can have a big impact on the printing price. When printing onto dark colours in most instances we have to use a base coat, while this is not something every printer will offer, it’s something we pride ourselves on. A base coat will ensure your print work is to the highest quality, with vibrant colours, additionally it will help in ensuring it’s highly durable.

When printing onto light colours, we do not need a base coat, as the inks are darker than the surface we are printing onto, therefore this is a much more cost effective choice when on a tight budget.

Base coats only need considering when DTG or screen printing. With embroidery, vinyl and digital transfer printing, the colour of the garment will have no impact on the cost.[/su_spoiler][/su_accordion]

Products

[su_accordion][su_spoiler title="Do you offer more products than those listed on your website?" icon="plus-square-1"]In short, yes we do.
While we specialise in (& recommend) eco friendly and ethical products, we are able to source products from numerous brands, through our network of suppliers. This includes reputable brands like Gildan, Anvil, Fruit of The Loom & American Apparel. So whatever your needs are, we can normally help.
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[su_spoiler title="Sublimation Printing - Only works on Polyester" icon="plus-square-1"]When undertaking sublimation printing we only print onto Polyester garments. It is not possible to sublimation print onto cotton garments, and inks appear quite faded when using a Poly-Cotton blend. Therefore to ensure best results every time, we use 100% Polyester products. We will not print onto other types of fabrics and are not able to print onto products you supply us with. [/su_spoiler]

[su_spoiler title="DTG Printing - Only works on Cotton" icon="plus-square-1"]Direct to Garment (DTG) printing is suitable only on cotton products. This is due to the printing process, where ink is injected into the fabric. Cotton is the only fabric that will allow the ink to remain in the garment.[/su_spoiler]

[su_spoiler title="Embroidery - Thick materials & customers own products" icon="plus-square-1"]

Due to the nature of embroidery, we are not able to embroider into some thicker garments. With most thicker garments designed for embroidery, special pockets are created for decorators, to ensure the embroidery is not going through the bulk of the thickness (with products like coats). As a result when working with thicker materials we only embroider onto products we are able to source ourselves, ensuring the product has been designed with embroidery in mind. Purchasing products not designed for embroidery and then trying to embroider them can be risky and can lead to a poor quality end product.[/su_spoiler]

[su_spoiler title="How do I test fit, fabrics and more?" icon="plus-square-1"]If you would like to test the fit of a product, please either request a size chart for the specific product of interest, so you can see the sizes (these are provided by our manufacturers, and we are not responsible for incorrect sizing). Alternatively, you can purchase a sample from our Online Store, allowing you to see the fit first hand. We always suggest purchasing a sample to test sizing before making a larger order.[/su_spoiler]

[su_spoiler title="My Product has branding inside it" icon="plus-square-1"]In some instances your garments may not be manufactured directly by A.M. Custom Clothing. We use garments provided by Manufacturing Partners to make use of their ethical supply chains. This branding is not removed by us (unless requested otherwise) as we are keen to keep our supply chain as transparent as possible. There will be no external branding to any garment (unless stated otherwise).[/su_spoiler]

[su_spoiler title="What is the branding like in the products?" icon="plus-square-1"]Your garment may come with labels, or a printed logo on the inside of the garment. These are small, and not visible to the outside where worn under normal conditions. This branding may be the branding of A.M. Custom Clothing or one of our supply chain partners.

Options for removing branding may be available on some products, but this will be subject to minimum orders.[/su_spoiler][/su_accordion]

Samples

[su_accordion][su_spoiler title="How do I get a sample product?" icon="plus-square-1"] You can find everything you need to know about our samples here.

 

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Design Work

[su_accordion][su_spoiler title="Will my design be the same as on screen?" icon="plus-square-1"]This is something a lot of people are concerned about and a question we get asked frequently. The short answer is no, what you see on screen will not be exactly the same as what is printed onto clothing. You can find out more about this here.[/su_spoiler]

[su_accordion][su_spoiler title="Why colours come out differently" icon="plus-square-1"]Colours on a t-shirt are always going to come out slightly different to what you see on screen. There are numerous reasons behind this and ways you can ensure the colours come out how you need them to - you can find out more about this here.[/su_spoiler]

[su_spoiler title="What artwork is required for my design to be printed and why?" icon="plus-square-1"]Each of our print methods have different specific requirements, and reasons for these, please select your required print method below to find out more:

Screen Printing
Digital Printing
Embroidery
Vinyl Printing
Digital Transfer Printing[/su_spoiler]

[su_accordion][su_spoiler title="Pantone Matching" icon="plus-square-1"]Pantone matching is something we're able to offer when screen printing, you can read more about this here, when using other print methods we will endeavour to get as close to your required colours as possible.[/su_spoiler][/su_accordion]

[su_accordion][su_spoiler title="Do you have resources I can provide my client with?" icon="plus-square-1"] Yes we do, you can find our full design resources here.[/su_spoiler][/su_accordion]

Digital Mockups

[su_accordion][su_spoiler title="How do I get one made?" icon="plus-square-1"]If you are making a bulk order (10+ products), you are welcome to submit any designs made using our Online Product Designer, alternatively you can explain how you would like the design to look in your email. Once an order has been placed our Graphic Design Team will provide you with a final mockup for your approval, to ensure you are happy with the positioning of your design. Unless using blank products in most circumstances we will provide you with a free Digital Mockup before sending your order off to print.

We are not able to provide Digital Mockups before an order has been placed, due to the time involved in producing these.

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[su_spoiler title="Can I keep changing my design work?" icon="plus-square-1"]If you are not 100% sure on how you would like your end product to look we suggest using our Online Product Designer or requesting a product template to try your ideas on. This will help ensure you are happy with the design of your product and have all of the appropriate artwork ready for our Graphic Design Team once your order has been placed. While we understand that small changes are sometimes required to get things exactly how you would like them, we are not able to completely change your artwork on multiple occasions for the same order free of charge. So please ensure you are happy with all artwork before you submit your order.[/su_spoiler][/su_accordion]

Shipping

[su_accordion][su_spoiler title="Why is my shipping so expensive?" icon="plus-square-1"]Our shipping costs reflect 2 factors: the cost of shipping garments from the factories, and then on to you. On larger orders, these shipping costs become a lot cheaper a proportion of the order.

For example: an order of 10 Fairtrade garments may incur a shipping charge of £15 (£1.50 per garment). An order of 50 would still incur this charge of £15 (30p per garment).

Shipping prices vary across our ranges, as a result of differing logistics for each, so some ranges may be more cost effective and have faster delivery times than others.

We do not store large quantities of our products in our UK offices, as we’re keen to keep wastage down to a minimum. However this has no impact on the quantities we are able to provide for our clients.[/su_spoiler]

[su_spoiler title="How can I reduce my shipping costs?" icon="plus-square-1"]Shipping costs may be reduced by changing to a different range of garments. However, in general these cannot be reduced.[/su_spoiler]

[su_spoiler title="What are the Lead times?" icon="plus-square-1"]Lead times vary depending on:

 

    • The size of your order
    • The type of products you have ordered
    • The amount of printing you need and the print method
    • The volume of orders we currently have

We usually advise allowing about 14-21 days for your order (express delivery options are available). Please always tell your account manager the date your need your order delivered at time of purchase. If you require express delivery please inform your account manager. [/su_spoiler]

[su_spoiler title="My order hasn’t arrived - Where is it?" icon="plus-square-1"]If your order has not arrived on time, there are a few procedures we always recommend. These are as follows:

    • Check your offices internal mail, or neighbouring buildings to ensure your delivery has not ended up with the wrong person
    • Ensure your parcel has not been moved by someone else in your building
    • Ensure you have not missed the delivery, and been left a note with a re-delivery/collection options
    • Check that you have the correct delivery date, as specified on your job sheet

Please also bear in mind if being delivered by a courier, unless specified otherwise your order may be delivered later in the day, so please allow for this. [/su_spoiler][/su_accordion]

Price Match Promise

[su_accordion][su_spoiler title="What is required from the customer and how does it work?" icon="plus-square-1"]The A.M. Price Match Promise is our promise to attempt to match any genuine like for like quote. To do this, we need the following from you:

 

  • The price of the quote you have received before VAT is added
  • The product codes/name of products/brand of garments that you have been quoted
  • The print method you have been quoted

This will allow us to make a comparison and find ways to bring down our quote.[/su_spoiler]

[su_spoiler title="Why we won’t match some suppliers and our prices will remain higher" icon="plus-square-1"]Sometimes, we can’t reduce our print prices because of a number of factors:

  • Our ethical policies do not allow us to supply the garment that has been quoted by another provider
  • Our print methods or Inks are of a higher quality, and therefore cannot offer a price that matches that of an inferior print quality.[/su_spoiler][/su_accordion]

Orders

[su_accordion][su_spoiler title="Discount on bulk purchases? - What is it?" icon="plus-square-1"]When making bulk purchases in most cases as a result of economies of scale your price per unit will drop. If you would like to see all of our price breaks please request our product and print price lists. Print methods may vary dependent on the quantity of products required, you can find out more about this here.[/su_spoiler]

[su_spoiler title="How should I put regular orders in?" icon="plus-square-1"]If you think you’ll be making regular orders from us and want to keep things simple, request an order sheet off of us. This makes the process of ordering regularly easier for you as you’ll know exactly what information we need from you every time. This also ensures all of your orders reach us in the same format each and every time, making it quicker for us to process your order, in turn making it quicker for you to receive your order.[/su_spoiler][/su_accordion]

Contacting Us

[su_accordion][su_spoiler title="Can I visit your offices?" icon="plus-square-1"]Unfortunately it is not possible for clients to visit our offices. Our staff often work remotely, or are on the road and therefore are not always available to meet at our offices. If you would like to assess the quality of our garments, please order a sample from the A.M. Custom Clothing Shop.[/su_spoiler]

[su_spoiler title="Why emails are better for us and you than phone calls" icon="plus-square-1"]Our sales team are always happy to discuss your needs on the phone. However it may be more suitable for them to help you by email. This is especially the case when discussing prices, as your account manager will have to calculate prices, and draw comparisons between different garments and print methods.

Your account manager will always have to follow up with an email to confirm prices in writing. This protects you and us.
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